Calmcloud – Terms of Use & Parental Consent Policy

 

Effective Date: 23/10/25

Last Updated: 23/10/25

 

At Calmcloud, the wellbeing, privacy, and safety of children are at the heart of everything we do.

 

Our app is designed to support children in understanding and managing their emotions through interactive, therapeutic tools grounded in evidence-based practices.

 

In compliance with applicable data protection and child safeguarding laws, we require verifiable parental or guardian consent before any child may use the Calmcloud app.

 

Why We Require Parental Consent:

 

Calmcloud may collect limited personal data to provide a safe, personalised emotional wellbeing experience. This may include:

 

• First name or nickname
• Age or age range
• Emotional check-ins or journal entries
• In-app usage behaviour

 

This data is used solely to personalise your child’s experience and is never sold, shared, or used for marketing purposes.

 

How Consent is Collected:

 

We collect and verify parental or guardian consent through one of the following secure methods:

• A secure online consent form sent via email
• Verification through school systems or approved educational partners
• Optionally, a signed paper form if the app is distributed via schools

 

• No child under the age of 13 (or older where legally required) may use Calmcloud without verifiable parental consent.

 

Right to Withdraw Consent

As a parent or guardian, you have the right to:

• Withdraw your consent at any time
• Request deletion of your child’s data
• Access and review any data collected by Calmcloud

 

To make a request, contact us at:

 

Data Protection & Storage

 

Calmcloud complies with:

 

• The UK GDPR and Data Protection Act 2018
• The Children’s Code (Age-appropriate Design Code)
• International child privacy laws where applicable (e.g., COPPA in the U.S.)

 

All data is stored on secure, encrypted servers within the UK/EU and is never used for:

 

• Advertising
• Behavioural profiling
• Commercial purposes

 

Third-Party Access

 

We do not share children's data with third parties except in the following cases:

 

• When legally required (e.g., safeguarding concerns)
• With partner schools or educational institutions under a formal data-sharing agreement
• With explicit parental consent, where applicable

 

Safeguarding Measures

 

We take child protection seriously. Our approach includes:

 

• All staff are trained in child safeguarding
• All content is trauma-informed and developmentally appropriate

 

We do not include:

 

• External messaging features
• In-app advertising
• Gamification designed to manipulate behaviour
• All content is reviewed by professionals in child psychology and education.

 

Your Role as a Parent or Guardian

 

By giving consent, you:

 

• Acknowledge and accept the features and purpose of Calmcloud
• Understand that your child’s data is used only for their emotional development
• Agree to monitor your child’s usage as appropriate
• You may also request to receive monthly summaries and emotional trend insights about your child’s use of the app.

 

Contact Us

 

If you have any questions about these Terms or how we handle your child’s data, please contact:

 

Email: hello@calmcloud.com

 

Address:

28b Church Street 

Salford

Manchester

M30 0DF

 

Phone: 0161 820 0931

 

Important: Calmcloud is not a medical or crisis service.

 

If you are concerned that a child is at risk or in crisis, please call 999 or contact appropriate emergency or safeguarding services.